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Oriental Rug Spa
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Should My Rugs Be Cleaned In-Situ?

Having been involved in the textile cleaning industry for over 30 years, we have realised that our customers form an emotional attachment with their beloved rugs. Fitted carpets do not generate the same sentimental feelings. Handmade rugs can take months to weave and the finished product should be thought of as a work of art. Many designs can provide clues as to where the rug was constructed. Typical designs have been passed down through generations, and some patterns are woven from memory, without following any guides. The dyes in rugs are derived from many sources, including plants and insects, and they can be constructed with many different fibres including, wool, silk, cotton and viscose.

When considering all of the above it must be assumed, therefore, that rugs should not be cleaned in the same way as a fitted carpet. Cleaning a rug in the home can cause irreversible damage to the face fibres, colours, fringe and foundation materials, while leaving much of the soil behind.

Potential Problems

Dusting

Rugs can hold pounds of dry soil before they begin to look dirty. The biggest drawback to having rugs cleaned in your home is the lack of thorough dusting. The rug dusting process requires the use of specialist equipment. If not removed prior to cleaning then the soil will become wet and create mud at the base of the pile. This will not be removed during the cleaning process and will cause drying times to be extended. Mould and bacteria can also form, causing bad odours during drying. Over time this could cause weakness within the rug’s foundation and occasionally lead to dry rot.

Dust Removed From Rug

Dust Removed From Rug

No Dye Testing

Having rugs cleaned in-situ means there will not be enough time to perform a thorough colour bleed test. We carry out an overnight bleed test at our facility – the results of which determines what chemistry and cleaning techniques will be implemented to best care for each rug. Every rug is different and requires an individual, tailored service depending on the problems associated with it. Alkaline cleaning products can cause the acid dyes to become unstable, and in turn cause the dyes to migrate. There is not usually anywhere appropriate to facilitate effective drying, therefore colours can also bleed on to carpeted or wooden surfaces underneath.

Rug Colour Bleed Test

Rug Colour Bleed Test

Hot Water

Carpet cleaning machines will generally use hot water to clean carpets.  Woollen rugs should ONLY be cleaned using cold water.  Hot water can damage the fibres and will increase the risk of colour bleed.

The rug in the picture was cleaned by a carpet cleaning company using hot water.  The colour did not run into the fringe immediately, but by the following morning the fringe had turned red.  Luckily we were able to resolve the problem, but it is not always possible to do so.

Colour Bleed In Rug Fringe

Colour Bleed In Rug Fringe

Fringe Cleaning

It is not possible to effectively treat fringes in-situ. Most fringes are made with cotton and is the first area of the rug to look noticeably dirty. After cleaning they will need to be suspended and exposed to forced air movement in a humidity controlled environment to achieve rapid drying. If the cotton fringe takes too long to dry, then cellulosic browning can become an issue.

Get a Quote

    *Please note – we are based in
    Camberley GU15 2QT

    Please provide an image of each rug with one corner folded over showing the weave / backing. Maximum file size limit: 5MB.

    You can also WhatsApp images if preferred to 07754 893 632.

    Please include all of the above info in your message.

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    Oriental Rug Spa - Rug Cleaning
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    Madeleine profile picture
    Madeleine
    2 months ago
    Excellent service from start to finish. I’d had some difficulties finding a reputable and trustworthy company to carry out this service but felt reassured and my rug in safe hands with Oriental Rug Spa. Dan was timely in his response and took extra time to advise and assure me that my rug would receive the best possible care and treatment. Although expensive as a service for me (probably a one off) my beautiful rug can now be enjoyed for another 20 years! It was good to know there’s a special price for two and I may eventually have my other rug given the same treatment, but it was mainly a moth problem that meant this rug had to be sorted out. It was pretty bad so Dan and his team did a great job and it feels soft and cushiony now as it’s plumped up a little and also has some moth deterrent treatment on it.
    Christine Sharp profile picture
    Christine Sharp
    2 months ago
    Cleaned two large rugs that had seen years of wear by both humans and dogs. Excellent results on both but especially impressed by the work on the Indian rug, the colours really glowed again. Would strongly recommend.
    Victoria Wildman profile picture
    Victoria Wildman
    2 months ago
    We had a leaflet through the door advertising Oriental Rug Spa just as were were wondering how and where to get a kitchen rug cleaned, so from our perspective it was pot luck. We were impressed with Dan's knowledge about rugs as a whole and his cleaning advice. The rug has come back looking as it did when new, with vibrant colour as it had originally, and in the time quoted. We will definitely use Oriental Rug Spa again if and when we need to, as we have some hand woven rugs we have bought on holiday (which will need looking after by someone who really knows what they are doing).
    Geraldine O'Farrell profile picture
    Geraldine O'Farrell
    2 months ago
    This company have cleaned two of my rugs and done a superb job on both. One of which was a Persian rug and both look refreshed and their colours bright. Dan was both helpful and great to deal with - I highly recommend his services.
    Sophie Phillips profile picture
    Sophie Phillips
    3 months ago
    Delighted with advice, particularly as we found out we had the early signs of a moth infestation. Rug has been cleaned which has cleared unfortunate smell from elderly incontinent cat (sadly now deceased) also looks much more vibrant now clean. Very happy to recommend and will use again for other rugs.
    Rob Duncan profile picture
    Rob Duncan
    3 months ago
    I met with Dan (the owner) at his premises, with a large off white woollen rug which had been very badly soiled with different dogs leaving their 'calling cards' on it. Having inspected it, Dan explained the pros and cons quite succinctly including that it would stand a 'better' chance of being rejuvenated if I left it with him for a little time to possibly be presented to some sunshine to help the process. Mother Nature duly obliged and I now have anearly new rug, excellent service and brilliant results far surpassing my wildest expectations! Thank you Dan
    Amanda Colman profile picture
    Amanda Colman
    4 months ago
    Excellent communication and care taken. The carpet came back in a good condition. I will definitely use the Oriental Rug Spa again.
    Richard Fry profile picture
    Richard Fry
    5 months ago
    Dan provides an excellent service at sensible rates. My rug was 'cleaned and restored' elsewhere at double the price. That whole experience was awful and the outcome abysmal. This could not gave been more different. Strongly revommended.
    Eloise Volschenk profile picture
    Eloise Volschenk
    7 months ago
    We love our rugs like family and trusted Dan to clean and bring them back to their former self…what a great job! The rugs looks beautiful and all dog stains were removed. We are delighted and would definitely recommend Oriental Rug Spa to anyone who is serious about their rugs. Thank you
    Iain Macdonald profile picture
    Iain Macdonald
    8 months ago
    Oriental Rug Spa gave us confidence from our first enquiry to the return of our ‘Nain’ rug after cleaning, restored to ‘as new’ condition after many years of benign neglect. Dan clearly knows his stuff and provided a pickup and return service as well. Highly recommended and we will definitely use them again.

    Rugs We Have Cleaned Recently

    • Persian Malayer

      Washed
      October 2026

      Persian Malayer
    • Persian Meshed

      Washed
      September 2026

      Persian Meshed
    • Turkish Dosemealti

      Washed
      September 2026

      Wool Rug Cleaning Cobham
    • Persian Kashan

      Washed
      September 2026

      Persian Kashan
    • Fachrolu Kazak (circa 1830s)

      Washed
      September 2026

      Antique Caucasian Fachrolu Kazak
    • Persian Qashgai Runner

      Washed
      September 2026

    Location

    Units 19-20 Helix Business Park, Wilton Road, Camberley, Surrey. GU15 2QT

    Oriental Rug Spa is a division of New Look Carpet Care Ltd
    Reg. in England No. 04384833. VAT No. 879609655

    Quick Links

    • Collection & Delivery
    • Contact Us
    • Fibre Protection
    • In-Situ Rug Cleaning
    • Moth Treatment
    • Pet Stain & Odour Treatment
    • Rug Care Tips

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